PKP Polskie Linie Kolejowe S.A. undertakes to ensure the accessibility of their mobile application in accordance with the provisions of the Act of 4 April 2019 on digital accessibility of websites and mobile applications of public entities.

The declaration of accessibility applies to the following mobile application: Portal Pasażera

Mobile application publication date: 2019-05-09
Mobile application last update: 2023-03-08

Status in terms of compliance with the Act

The mobile application is partially compliant with the Act of 4 April 2019 on digital accessibility of websites and mobile applications of public entities due to incompatibilities or exclusions listed below.
  • The „Map” tab being part of the „Connection details” screen (maps are excluded from accessibility obligation).
The declaration was drawn up on: 2020-04-30
Date of last declaration review: 2024-03-11

The declaration was drawn up on the basis of a self-assessment carried out by the public entity.

Detailed information about the mobile application

The mobile application has been designed to be operated by the widest group of users.
We have made every effort to ensure that the application works as well as possible in conjunction with technologies:
  • VoiceOver on iOS platform,
  • TalkBack on Android platform.
and other solutions supporting access (e.g. zoom). In addition, the application allows the user to scale the font size used in the application and display its content in high contrast mode.

Feedback and contact details

In case of any problems with mobile application accessibility, noticed errors or suggestions for changes in the application, please contact us at pomoc-pdp@plk-sa.pl. In the same manner, requests for access to unavailable information, requests for alternative forms of information and complaints about the lack of accessibility can be made. The contact method referred to above, is subject to provisions of the „Information for persons sending correspondence via email”.

The request should contain the details of the person submitting the request and an indication of the place in the application to which it relates (description of the activities performed in the application and the method of contact). If the person submitting the request notifies the need to receive information in an alternative form, they should also specify the form of that information. The above correspondence is subject to the provisions of the „Information for persons sending correspondence via email”.

The entity should comply with the request immediately and no later than within 7 days. If it is not possible to meet this deadline, the public entity shall immediately inform when it will be possible to comply with the request, which shall be no longer than 2 months. If accessibility cannot be ensured, the public entity may propose an alternative way to access the information.

Where an entity refuses to comply with a request for availability or alternative access to information, a complaint may be lodged against such action.

Once all options are exhausted, a complaint can also be sent to the Ombudsman.

Architectural accessibility

PKP Polskie Linie Kolejowe S.A. Centrala, 74 Targowa Street, 03-734 Warsaw.

The building is listed in the Register of Historic Monuments and therefore the possibility of making changes to the structure of the building to increase accessibility for disabled persons using wheelchairs is limited. However, PKP Polskie Linie Kolejowe S.A. is in the process of auditing the architectural accessibility of the Head Office building and analysing the needs. Once the documentation is approved by the heritage conservator and a building permit is obtained, it will be possible to proceed with comprehensive implementation of the adopted solutions. Implementation of the adopted solutions is planned from 2023.
  1. No disabled parking spaces have been designated in the immediate vicinity of the building.
  2. Access by public transport bus: Dw. Wileński bus stops 01, 02, 04, 05 (stops accessible to the disabled), Dw. Wileński 09, 10 (stops partially accessible to the disabled).
  3. Access by tram: Dw. Wileński 03, 07, 08 (stops accessible to the disabled).
  4. Access by metro: Dworzec Wileński Metro stop.
  5. There are two entrances to the building for employees, guests and visitors accessible from ul. Targowa and ul. Wileńska. Stairs lead to both entrances. There are no ramps or platforms for wheelchairs next to the stairs.
  6. Currently, the entrances to the building are not accessible to persons with mobility impairments using wheelchairs. An external staircase (5 steps) and an internal staircase (4 steps) must be climbed before reaching the reception desk. The massive, heavy external door does not open automatically. The internal doors open automatically.
  7. The reception desks are located to the right of the entrances accessible from ul. Targowa and ul. Wileńska. Further passage is secured by gates through which a person in a wheelchair can pass.
  8. According to the physical security procedure of the building of PKP Polskie Linie Kolejowe S.A.′s Head Office, a visitor or an interested party is not allowed to enter the building without the presence of a Company employee (an inviting employee, a representative of a given unit or a Railway Security Guard if the interested party is wishing to enter the Presidium of the Head Office).
  9. A corridor near the reception desks and access to the lifts is available for wheelchair users. From the lifts, wheelchair users have direct access to the office floors in the segments labelled A, B, D and E. Due to the misalignment between the floors of segment C and the floors of the segments labelled A, B, D and E, access to the office floors of segment C directly from the lifts is difficult due to the stairs. The corridors in segments A, B, D, E are not accessible on the ground floor of the building due to the stairs.
  10. The dimensions of the lifts enable their use by people with mobility impairments using wheelchairs.
  11. There are no toilets adapted for disabled persons in the building.
  12. An assistance dog and a guide dog are allowed to enter the building and all its accessible areas after informing the building security. One station is open until 6pm, the other 24 hours a day.
  13. Induction loops are installed in the building′s reception desks.
  14. Two portable induction loops are available in the building.
  15. There are no ramps or platforms in the building.
  16. There is no voice information system in the building.
  17. There is no Braille signage in the building and no contrast or enlarged print signage for the blind and visually impaired.
  18. There is no Polish Sign Language interpreter available at the reception desk or elsewhere in the building.
  19. Conference rooms are not adapted for persons with disabilities.

Mobile applications

PKP Polskie Linie Kolejowe S.A. provides the following mobile applications:and on store pages:
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Information - Find a train by number is a subpage that will allow you to quickly search for a specific train in the current day by its number.
Be careful, the train number may change on the route and does not necessarily coincide with the number on your ticket!
Information - Enter the train number you want to search for today. The system will suggest the train numbers after entering the first and all subsequent digits.
Attention, you are in the modal window. Use the ESCAPE key to close the modal window. Press the Tab key to navigate through the next elements within the opened window.
Information - The train stops at this station only on request. If you want to embark at this station, wait for the train in a place visible to the engine driver. If you want to disembark at this station, please inform the train staff. Information - Choose the station you are interested in. The system will autocomplete the station names after entering the first character and change them after entering each subsequent character.
Attention, you are in the modal window. Use the ESCAPE key to close the modal window. Press the Tab key to navigate through the next elements within the opened window.
Information - The train stops at this station only on request. If you want to embark at this station, wait for the train in a place visible to the engine driver. If you want to disembark at this station, please inform the train staff. Information - Choose the station you are interested in. The system will autocomplete the station names after entering the first character and change them after entering each subsequent character.
Attention, you are in the modal window. Use the ESCAPE key to close the modal window. Press the Tab key to navigate through the next elements within the opened window.
Information - Enter the train number you want to search for today. The system will suggest the train numbers after entering the first and all subsequent digits.